Shipping Policy

Delivery Areas 

We currently deliver to addresses within the United Kingdom only. We are exploring international shipping options for the future. To stay updated, please subscribe to our newsletter and follow us on social media.

Shipping Cost

Free Standard Delivery is available on orders over £150 (after any discounts).

Delivery charges for orders under £150 will be calculated during checkout before you complete your purchase.

Dispatch Times

We aim to dispatch all orders within 7working days (Monday to Friday, excluding back holidays).

During busy periods (including sales and seasonal peaks), dispatch times may be longer. If there is a significant delay, we will notify you as soon as possible.

Delivery Times

Delivery timeframes provided at checkout are estimates only.

While we use reputable courier services, including Royal Mail, we cannot guarantee exact delivery dates once your order has been dispatched.

However, in accordance with UK law:

Your order will be delivered within 30 days of the order confirmation unless otherwise agreed.

If we are unable to deliver within 30 days, you have the right to cancel you order and receive a full refund.

Responsibility For Goods

Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you (or to a person identified by you to receive them.

This means:

If your parcel is lost or damaged in transit, please contact us directly.

We will investigate with the courier and arrange a replacement or refund where appropriate. 

You are not required to contact the courier yourself, although you may do so if you wish.

Incorrect Address Details

It is your responsibility to ensure that all delivery information is correct at the time of ordering.

If you notice an error, please contact us immediately.

If the order has not yet been dispatched, we will correct the address where possible.

If the order has already been dispatched, we cannot guarantee changes can be made.

We reserve the right to charge additional postage costs if an item is returned to us due to an incorrect address provided by the customer.

Missed Deliveries & Uncollected Parcels

If a parcel is returned to us because:

Delivery was refused, or the parcel was not collected from a delivery office or collection point.

We may:

Charge the cost for redelivery, or refund the order minus the original delivery cost.

Delays Outside Our Control

We are not responsible for delays cause by events outside our reasonable control, including but not limited to:

Postal Strikes

Severe Weather

Transport Disruptions

Public Health Emergencies

If such delays occur, we will inform you as soon as reasonably possible.

Order Tracking 

Where tracking is available, tracking details will be provided once your order has been dispatched. 

 

 

Return Policy

If you wish to return an item, you must notify us within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the item to us. 

Items must be returned unused and resalable condition, with all original components and packaging where reasonably possible. You are responsible for taking reasonable care of the goods while they are in your possession. 

We will process your refund within 14 days of receiving the returned item, or within 14 days of receiving evidence that the item has been returned (whichever is earlier). Refunds will be issued to your original payment method. Please note that we cannot control the time it takes for your bank or payment provider to complete the refund process.

If the item has been handled beyond what is necessary to check its nature, characteristics, and function, we may make a deduction from the refund to reflect any loss in value.

For further assistance, please contact us using the details provided on our Contact Us page.